The Utopian Project Clean Up The Ocean For The Youth
From the start, the TUPE information provided by the out-going company was very poor, as well as inaccurate and incomplete. Ideal’s robust implementation plan and transfer policies ensured a smooth transition and enabled an immediate improvement in standards. Adecco Group are a multi-branded organisation and are present in most city and town centres. Their business strategy requires rapid and flexible response to changes in demand.
Industrial engineering is concerned with the development, improvement, and implementation of integrated systems of people, money, knowledge, information, equipment, energy, materials, analysis and synthesis, as well as the mathematical, physical and social sciences together with the principles and methods of engineering design to specify, predict, and evaluate the results to be obtained from such systems or processes.
We immediately introduced our reporting dashboard. Hence giving the client team a complete agency in the service and enabled joint initiatives to improve service levels. Ideal reviewed service levels for routine cleaning across all sites and within 3 months introduced significant cost savings on many sites. Ideal also standardised window cleaning frequencies to reduce costs by 25%.
Customer satisfaction has significantly increased through greater transparency and collaborative working. Over the first year of the contract 99.6% of Monthly Audits have recorded a ‘Satisfactory’ or above score and the number of sites recording an ‘Excellent’ rating have risen to almost 75%.
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Ideal has accommodated these changes without any issues or disruption to the client’s core responsibilities. Key to our approach was to establish a dedicated help desk function. All communication, issues and amendments come through to this central point from the clients’ head office. This enables us to co-ordinate our operational response and to log and track all contract amendments centrally. Master records are up-dated in real time and the information is accessible to both our finance department and Adecco for reconciliation prior to invoicing.
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